In this blog series, we will sit down with an employee at SCLogic and ask them five questions about their role with the company and their favorite Intra components. This week, we sat down with Customer Success Manager, Lauren Schene. Check out her interview below.
SCLogic: What is your role at SCLogic?
Lauren: My role at SCLogic is the Customer Success Manager for Enterprise accounts.
SCLogic: What’s the best part about your job?
Lauren: The best part about my job is getting to interact with our customers on a daily basis, visit them on-site and meet them in person. Being able to meet a customer in person and get to know them, shake their hand, and share a laugh has such a positive impact on the relationship and makes it that much easier to have a conversation with them via phone or email in the future.
SCLogic: What’s your favorite feature in Intra? Why?
Lauren: My favorite feature in Intra is the Client Service Portal, specifically, Service Request Forms (SRFs). Many of our customers have their own version of SRFs that are not automated and are submitted via email or a phone call, so it’s difficult to track whether or not a request was received and completed. This causes their customer to have to email and call multiple times to confirm their request was received. When a customer utilizes SRFs through Intra, it allows them to track the status of their request from beginning to end.
SCLogic: What future innovation are you the most excited about?
Lauren: The future innovation that I’m most excited about is GPS coordinates. This feature is particularly useful for tracking asset logistics. When an asset is moved to a delivery status, the GPS coordinates are captured to confirm that asset’s location.
SCLogic: What should enterprise clients expect as offices aim to reopen?
Lauren: As offices begin to reopen, Enterprise clients should expect new technology to be at the forefront of employee questions. While we have been working at home, our technology has continued to improve, and there will be features that your employees may not know how to use. Having a training plan in place, as well as a lot of patience, will allow for a smooth transition back to the office and our new normal. Contact me or any other customer success manager if you need help defining your training plan.