Nothing causes more excitement and trepidation than the emergence of a new trend; that idea goes double for the tech space. A fancy new pair of glasses, phones with tactile buttons, and so many ideas were touted as the next big thing, only to vanish from the scene. But of course, there is the opposite, winning side of that spectrum: the new trends that proved to be long-lasting innovations.

Automation, the process of using technology to execute monotonous tasks, was one of the inventions that reshaped the way businesses operate. The emergence of other advanced technologies like Machine Learning (ML) and Artificial Intelligence (AI) pushed operation limitations further than anyone could imagine. A new idea that has come to the forefront proposes that we allow these technologies to converge and push operational capacity to new heights; this new idea is called hyperautomation.

What is Hyperautomation?

Hyperautomation, a term created by the research firm, Gartner, uses combined robotic technologies, AI and ML, to automate processes and augment humans. Hyperautomation can involve a range of tools that can be automated or used to define the sophistication of combined automated efforts.

How Does Hyperautomation Work?

A typical hyperautomation practice involves identifying various computer-based operations to automate, select appropriate automation tools, and extend their capabilities using specific advanced technologies. It allows companies to choose different practices to automate and appropriate advanced tools to expand operations beyond standard capacities. For example, a typical use case for automation is customer or client interactions; using hyperautomation, companies can upgrade their basic customer processes to advanced processes that involve customer onboarding, order taking, payments, and customer data updates.

Why is Hyperautomation Important?

As the adage goes, necessity is the mother of “Cool Technology.” Computers solved paper storage and file degradation concerns. Cell phones were a reaction to a more mobile world. Hyperautomation is very much the response to a business world that has demanded more speed and efficiency in all its operations. This need was further exacerbated by the recent pandemic, which forced every business to find new ways to operate beyond their standard capacity. Using hyperautomation, businesses and organizations can save valuable time and mental capital by creating a form of automating the automations. This burgeoning idea could maximize the tools that most companies already possess to execute tasks at a higher, more rapid pace. Hyperautomation, when it is fully realized, could be an incredibly viable tool for businesses to scale their operations quickly and meet the demand of the moment.

How do you feel about hyper automation and other advanced technologies in the business space? What us know! Email us at [email protected].