Why Should Your Service Requests Be Digital?
The digital transformation of the facilities management world is not slowing down, and as the hybrid workforce continues to grow, modernizing your facilities management processes is imperative. With the seemingly endless options for upgrading your current technology, it can be difficult to know where to start, especially if your workforce is used to an outdated or manual request system. Today, our team of in-building logistics experts at SCLogic discuss the benefits of having your service requests be digital and how our facility operations software, Intra, can help your business or university.
On-The-Go Updates & Improved Response Times
For facilities managers that are working with a manual request system, or even those without a request system in place at all, keeping track of completions and issues that arise can feel almost impossible. You are spending excessive time ensuring needed employees are in the building or campus to complete the request, and there is no way to ensure that any special instructions are relayed to the appropriate party. If a job is not completed, or there is an issue with the service request, there is no way you will know in advance until the requesting individual comes to complain or discuss this issue with your team. As a result, you are left completing almost every request reactively, with little to no oversight of request status or completions.
Digital service requests are made easy by investing in an innovative logistics software platform such as Intra. Through our Workplace Services and Campus Services Workgroups, office and facility managers can make configurable forms for digital requests catered to their employees or faculty members’ unique needs. Furthermore, you can add notification and completion requirements so that you maintain strict oversight of request management for your team. Finally, facility managers can even auto-add tasks to the fulfillment screen for a quick assignment, apply urgency levels, and send assignments in real-time directly to mobile device operators.
Decrease Costs Through an Automated Request System
Since the inception of the pandemic, offices and universities have had to make adjustments in all areas of their work, including financially. For departments that may often be overlooked, such as the facilities management department, cutting costs by implementing more efficient practices not only saves your team time and money but improves finances for the entire business. For facilities using multiple point solutions to complete a single task, transferring information between systems and focusing on employee adoption for multiple technology programs can be a hassle. By automating these tasks through a single platform solution such as Intra, you can manage and monitor requests across all departments through one user-friendly interface. Not only will this reduce time spent on task completion, but this can also save your team money by not having to pay for multiple point solutions. As a result, tasks are completed faster, employees can get more done each day, employee adoption of technology becomes simplified, and you are left with a hard-working, diligent, and successful team, all while saving money.
Boost Productivity & Efficiency for the Hybrid Workforce
As you know by now, the hybrid workforce is here to stay. With this shift in the American and international workforce, companies have had to adapt to how they do business, especially when it comes to physical office space. Collaboration, hot-desking options, and a technologically-advanced workplace are more important than ever, and adjusting your facility’s technology to meet and exceed these needs will only bring benefits. Because employees are not in the office every day, they expect a high-functioning office with an innovative mindset when they do come in.
When it comes to service requests, this means that employees are seeking near-immediate response times and solutions to complete their job. Through Intra, service requests can be initiated by end-users and employees, as well as managers or departmental heads. Additionally, office managers can set customizable tasks to be completed on a recurring basis so that your office is working proactively to ensure smooth operations. Finally, daily tasks such as restocking, cleaning, and inspecting can be set on regular schedules based on how often your employees are in the office.
Significantly Improved Reporting Insights Through Digital Requests
Last but certainly not least, you know that we had to include one of our favorite topics – reporting! Year after year, we talk about how vital reporting is for your operation, and this year is no exception. In fact, as the years pass, reporting has become an absolute necessity to help your team identify gaps in your current workflows and establish a strategy for future growth. As an office or facility manager, without reporting on completion times, incomplete requests, or types of requests, you are left wondering if your team is meeting the needs of employees and struggling to find improvements for frequently serviced areas. A lack of data results in your team working day by day, using excessive time on task completion, and being unable to create a long-term solution strategy.
Many of these problems are solved through Intra’s Analytics Dashboard in a flash. Our dashboard allows you to assess departmental performance in real-time, and with prioritization of usability by our development team, you have access to a modern and easy-to-use interface with rotating screen cycles, dynamic window sizing, configurable tiles, and automatic report generation. Additionally, you can choose to have certain or all requests sent to your analytics dashboard to act as a central hub for all in-building operations needs.
Digitize & Optimize Your Facility with SCLogic
As the modern workforce trends toward increased technology use, your business deserves top-of-the-line software to facilitate success. We understand that moving from outdated or manual service requesting can be a daunting task, but rest assured, our team here at SCLogic is with you every step of the way. With over 25 years of industry knowledge and experience, we have had the opportunity to serve a large variety of businesses and universities, catering to their unique needs with each software implementation. Investing in your business for 2022 will provide a springboard for growth, and we can’t wait to watch you flourish. To learn more about our workgroups and operations software, email [email protected], and if you’re ready to take the plunge, schedule a demo with one of our team members today!