Facility and Office managers often juggle many different tasks daily. Of the many tasks that managers have to oversee is the process of workplace requests. Service requests often mount up fast, and it can be challenging for anyone to keep up with them. Luckily, SCLogic has crafted a solution that allows companies to maintain vigilance over the request process and ensure each job is fulfilled: Workplace Request Management.
What is Workplace Request Management?
Workplace Request Management is a tool that allows you to streamline and prioritize web requests, dispatch service workers, confirm request completions, and measure productivity. A workplace request is used for any office service that you might need to be performed in your workplace, from simple facility issues like light bulb changes and desk moving to complex IT issues or equipment requests.
How Does it Work?
Using the Intra Platform, requests are moved through several stages of progress until they are fulfilled. Here are the phases in which each action happens:
Phase One: Build
The first phase involves the creation and the submitting of requests. Once a user makes a request, it is automatically sent to an office/facility manager or a department that oversees the process. Certain requests will require approval, which helps control costs and provide visibility. Once the manager reviews the request, notifications are sent to the requestor, letting them know that their request has either been received, approved, or denied/further information is needed.
Phase Two: Configure
During the configure phase, requests are assigned to the appropriate employee or department and are fulfilled. After reviewing the request, it should be relatively simple to find the proper department to accommodate the issue and prepare it for dispatch. The Intra platform makes this process simpler by allowing office/facility managers to auto-add tasks to the dispatch screen for a quick assignment, apply urgency levels, and send assignments in real-time directly to mobile device operators. You can also close the accountability loop via signature capture or location barcode scan.
Phase Three: Analyze
In this final phase, the progress and productivity of the entire process is reviewed and analyzed. Using your dashboards within Intra, managers can review the metrics to determine how much time each job requires and if their team meets department standards. They may also assess job volumes and compliance/SLA exceptions.
Why is it Important?
Facility and office managers are pulled in so many different directions. They often have to deal with numerous office issues daily. Without an organizational tool, it’s often impossible for them to keep up; This is why the Workplace Request Management is such a critical tool. The benefits of using this workflow are numerous, with the most significant advantage being its ability to centralize mountains of requests into one online hub. Each step of the process is visible to everyone involved with the request, so fulfillment status and accountability are clear from inception to completion. Intra allows everyone to be on the same page, with clear communication and expectations for each workplace request.
Does your facility need help with organization and efficiency? Let us know. Email us [email protected].