Top KPIs Every Office Manager Should Be Tracking
1. Mail Turnover and Distribution
Making sure mail is appropriately distributed to appropriate staff members in a timely fashion and isn’t just sitting in cubes and mailboxes waiting to be sorted. This can be measured through the average time between receipt and final delivery or the number of lost/missing mail items per unit time.
2. Work Order Turnover Times
Reviewing reports and metrics generated by the work-order reporting system to ensure that expectations are met. This can be measured through the average time between receipt of the order’s work order and completion.
3. Supply Costs and Inventory Reports
Overseeing the process of ordering and stocking supplies for the office and ensuring costs remain within budget. This can be measured through total expenses spent on supplies per unit time, as well as through inventory reports.
4. Meeting Room Scheduling and Turnover
Though office managers may not be the person scheduling rooms, they typically ensure there are no conflicts in reservations and that turnover between reservations runs smoothly. This can be measured through the number of reservation conflicts per unit time and the average time for room turnover.
5. Visitor Tracking
Though this is not the responsibility of every officer manager, some are tasked with granting facility access to visitors, tracking their movements within the building, and keeping a log of past visits and visitors. Success can be measured by reports detailing the number of visitors per unit time, the number of unauthorized entries per unit time, and the average duration of visits.
Are you an office manager? How do you measure your KPIs at your company? Let us know! Email us at [email protected]