Records-File_Workflow

Intra Enterprise

 

The following Intra Records/File workflow is an example of how an organization might use the

Intra platform to streamline record/file box storage, incoming record/file requests, dispatch service workers, confirm request and scan completions, and measure productivity.

Common Records/File Problems

Wasting Resources

Extra costs & time spent looking for records/file boxes.

Too Many Calls

Excessive phone calls from employees looking for records/files, status updates on requests or asking for boxes to be stored.

No Accountability

No way of tracking where records/file boxes are stored, who has them currently, or who has accessed them.

Benefits

1. Complete accountability of chain-of-custody on all records/file box requests

2. Reduce processing times & delivery times by quickly acknowledging requests, identifying the storage location, and collecting signatures

3. Centralize request receiving through one location

4. View your operation in real-time

5. Reduce calls looking for records/files, status updates on requests, or asking for boxes to be stored

6. Automatically send permission requests based on record/file type

7. Support a hybrid workforce with ease

8. Run real-time request analysis – generate reports based on what records/files are out, how long they have been gone, and who has them to make adjustments to processes

Client Services Portal

Benefits

1. Complete accountability of chain-of-custody on all records/file box requests

2. Reduce processing times & delivery times by quickly acknowledging requests, identifying the storage location, and collecting signatures

3. Centralize request receiving through one location

4. View your operation in real-time

5. Reduce calls looking for records/files, status updates on requests, or asking for boxes to be stored

6. Automatically send permission requests based on record/file type

7. Support a hybrid workforce with ease

8. Run real-time request analysis – generate reports based on what records/files are out, how long they have been gone, and who has them to make adjustments to processes

Ready to see a demo? Schedule one today!

Ready to see a demo? Schedule one today!

SLAs, KPIs & Integrations

SLAs & KPIs

Total Record/File Request Volume

Record/File Volume by Location (i.e., Building, City, State)

Employee Performance

Average Turnaround Time for Record Pulls

Number of Records/Files in Storage

Average Amount of Time in Storage

User Activity

Service Level Agreement Exceptions

Status Exceptions

SLAs & KPIs

Total Record/File Request Volume

Record/File Volume by Location (i.e., Building, City, State)

Employee Performance

Average Turnaround Time for Record Pulls

Number of Records/Files in Storage

Average Amount of Time in Storage

User Activity

Service Level Agreement Exceptions

Status Exceptions

Integrations

Iron Mountain
Informaiton Management Keeps Evolving. So Do We.
Iron Mountain
Informaiton Management Keeps Evolving. So Do We.
Not just a product, Intra supports your process – schedule a demo today.